Refund Policy

1. Overview of the Service

SkipOrShip provides:

• free idea scoring, verdicts, and summaries
• paid reports with deeper analysis and validation signals
• premium features such as real-world signals, brand checks, and pricing benchmarks
• report credits and credit packs

Paid reports involve real-time costs, including:

• AI model and inference costs
• third-party API usage
• external data sources (market, brand, validation, registry, search, and similar signals)
• compute, hosting, and processing resources

These costs are incurred at the moment a report is generated or a credit is consumed. They are not recoverable once spent.

2. General Refund Policy

All purchases made through SkipOrShip are final and non-refundable, except where (a) required by applicable law, or (b) explicitly stated in this policy.

By completing a purchase, you acknowledge and agree that:

• the Service is delivered immediately upon report generation or credit issuance
• the value of the purchase is consumed at the time of report creation
• refunds are limited due to the nature of the Service and the underlying processing costs
• you have reviewed the price, scope, and description of the purchase before completing the transaction

3. Limited Circumstances for Refunds

We may, at our sole discretion, consider a refund only when all of the following apply:

• a material technical failure occurred within SkipOrShip
• that failure prevented delivery of the purchased report or feature
• the issue was not caused by user error, third-party outages, or unsupported use of the Service
• the issue is reported to us promptly, and in any event no later than 14 days after the purchase, with sufficient detail for us to investigate

Examples of qualifying cases may include:

• a report fails to generate entirely after a successful payment
• a report cannot be accessed due to a confirmed system error
• a payment is processed but no corresponding report or credit is delivered
• a duplicate charge occurs due to a payment-system error

If a refund is approved:

• it will be issued to the original payment method
• processing times depend on the payment provider and your bank
• currency conversion or bank fees applied by your provider are not reimbursable
• any associated credits, unlocks, or report access may be reversed

4. Non-Refundable Situations

Refunds will not be provided in any of the following situations.

4.1 Output or Result Disagreement

• dissatisfaction with scores, verdicts, analysis, or conclusions
• disagreement with recommendations or suggested next steps
• expectation of a different result, score, or verdict

4.2 Business or Outcome Expectations

• perceived lack of usefulness for your specific business or idea
• failure of your idea, project, or venture
• expectation of guaranteed success, revenue, traction, or investment

4.3 Subjective or Interpretive Feedback

• opinions about the depth, length, or style of report content
• preference for a different type of analysis
• comparisons to other tools, advisors, or services

4.4 Partial or Full Consumption

• access to any part of a paid report or premium feature
• viewing, interacting with, or sharing report outputs
• downloading, exporting, or copying generated content
• use of any portion of a credit or credit pack

4.5 User Actions or Errors

• accidental purchases or unintended clicks at checkout
• duplicate purchases caused by retrying a successful transaction
• misunderstanding of features, scope, or pricing presented at checkout
• entering incorrect inputs, prompts, or context that affected the report
• changing your mind after a report has been generated or a credit has been used

4.6 External Factors

• limitations, inaccuracies, gaps, or delays in third-party data sources
• availability or accuracy of public registries, search results, or external content
• differences between AI-generated insights and real-world business outcomes
• third-party outages, rate limits, or maintenance windows

5. Nature of Paid Reports

Paid reports are:

• generated dynamically at the time of request
• based on available signals, models, public data, and third-party sources
• customised to the specific input you provided at submission
• non-reversible once delivered

Because:

• AI inference calls
• third-party data retrieval
• compute, hosting, and processing resources

are consumed immediately, reports cannot be returned, retracted, revoked, or unconsumed once delivered.

6. Pricing and Payment Finality

All pricing is clearly displayed prior to purchase. Where applicable, prices may include or exclude taxes (such as VAT, GST, or sales tax) depending on your location and applicable law.

By completing a transaction, you confirm that:

• the purchase is intentional and authorised
• the price has been reviewed and accepted
• the report or credit will be generated or issued immediately
• any cancellation rights you may have under local law have been considered

SkipOrShip does not offer:

• trial refunds after report delivery or credit consumption
• satisfaction guarantees
• outcome-based refunds
• refunds for unused portions of a credit pack outside the eligible cases above

7. Chargebacks and Payment Disputes

If you have a concern about a charge, please contact support@skiporship.com first so we can investigate. Most issues can be resolved directly without involving your bank or card issuer.

If a chargeback or payment dispute is initiated:

• we may suspend or terminate access to the Service while we review the dispute
• we may restrict or refuse future purchases or accounts
• we may provide relevant transaction, usage, login, IP, fraud, and delivery records to the payment processor, your bank, or relevant authorities
• any associated credits, unlocks, or report access may be reversed

Abusive, frivolous, or fraudulent disputes may result in:

• permanent account restrictions or termination
• refusal of future Service
• recovery of disputed amounts and reasonable costs to the extent permitted by law

8. Third-Party Dependencies

The Service relies on third-party providers, which may include:

• AI model and inference providers
• data, search, and registry providers
• payment, billing, and fraud-prevention providers
• hosting, database, email, logging, and security providers

We are not responsible for, and refunds will not be issued for:

• temporary outages or maintenance windows of third-party services
• incomplete, missing, delayed, or inaccurate data returned by third parties
• rate limits, quotas, or eligibility restrictions imposed by providers
• decisions or actions taken by third-party services beyond our reasonable control

Where a third-party issue genuinely prevented delivery of a paid report, please raise it with us so we can review under Section 3.

9. Refund Review Process

To request a refund under an eligible circumstance, contact support@skiporship.com with:

• the email address used for the purchase
• the transaction reference, receipt, or order ID, if available
• a clear description of the issue and the steps you took
• relevant screenshots, error messages, or timestamps

We may request additional information to assess the request, including:

• logs, error references, or server timestamps
• the report ID and the input you submitted
• information from your bank or payment provider

Refund decisions are made:

• in good faith
• at our reasonable discretion
• based on the available evidence and the criteria in this policy

We aim to respond to refund enquiries within 7 business days.

10. Legal Rights

Nothing in this policy limits your statutory rights as a consumer under applicable law. Where local laws require refunds, cancellation rights, or specific consumer remedies, those rights apply in addition to this policy and prevail to the extent of any conflict.

Where local consumer law gives you a right to cancel digital services within a cooling-off period, that right may be lost once you accept that the service has begun and acknowledge the loss of cancellation rights at checkout.

11. Changes to This Policy

We may update this Refund Policy as the Service evolves, as costs change, or as legal requirements change. When we do, we will:

• post the updated policy with a revised “Last updated” date
• for material changes, take reasonable steps to notify you (for example, through the app, our website, or by email)

Continued use of the Service after the updated policy becomes effective means you accept the revised policy.

12. Contact

For refund requests or questions about this policy, contact us at:

support@skiporship.com